Account Registration
How do I get started?
Click the “Sign Up” button at the top of the homepage, then fill in the required information, including your personal details, email address, password, and country. Once submitted, you’ll receive a confirmation email to verify your account.
Can I change my password?
Certainly. Just login in your account, open the submenu on the top right corner and click Settings. From there, you can change/update your password.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page and follow the instructions. You’ll receive an email with a reset link to set up a new password.
Account Verification
What documents do I need to provide?
In order to have your account verified, you need to provide the following documents:
- Proof of identity: ID card or Driving license (front & back side) or Passport (data page)
- Proof of residence: Utility bill or Bank statement that clearly indicates your full name and address, not more than 6 months old.
- Biometric Identification: A selfie that includes both the individual's face and the provided ID, ensuring clarity, good lighting, and visibility of details.
Kindly note that the provided documents should be either clear photographs or PDF files and clearly show all 4 corners. Documents that are cropped, scanned or edited, will not be accepted.
How do I provide my documents?
Login in your account and open the submenu on the top right corner of your account. Click on Documents and you may proceed uploading the requested files. Alternatively, you can do the same process by clicking the Verify Identity tab.
Do I need to provide my documents before depositing funds in my account?
Typically, you can make a deposit into your account before completing the full verification process. However, please be aware that you may be required to verify your account at a later stage, especially before you can make withdrawals or access certain features. We recommend completing the verification process as soon as possible to ensure a smooth and uninterrupted experience.
Why do you need all this information?
LottoJack24 is licensed and regulated by the Tobique Gaming Authority (TGA). Gaming law obliges us to:
- confirm every player’s identity and age,
- protect players and the company from fraud, and
- comply with anti‑money‑laundering rules. Once we’ve verified you, we will not ask for the same documents again.
What happens if my documents are rejected?
If your documents are rejected, we'll send you an email explaining the reason. Common reasons include: Poor image quality: The document may be blurry or illegible.
- Expired documents: Your ID or proof of address may be out of date.
- Mismatch of information: The details on your documents may not match the information you provided during registration.
- Incomplete documents: Parts of the document may be missing.
The email will also include instructions on how to resubmit your documents correctly. Please review the reasons for rejection carefully and ensure your resubmitted documents meet our requirements. If you have any questions, please contact our customer support team.
When will you trigger a KYC check on me?
- First withdrawal request
- Your total deposits or withdrawals reach regulatory thresholds
- Unusual activity (e.g., new device/IP or new payment method) In rare cases we may ask earlier to keep play and payments secure.
How long does verification take?
Most files are reviewed within 24 hours (Mon–Fri 09:00‑17:00 CEST). Large volumes or unclear images can extend this. You’ll receive an e‑mail as soon as your status changes.
What is Biometric Identification?
A selfie that includes both the individual's face and the provided ID, ensuring clarity, good lighting, and visibility of details.
I’ve sent/uploaded documents but got no reply—what should I do?
Check your spam folder first. If nothing is there after 48 hours, contact us via live chat with your e‑mail address and upload the files again (max 8 MB each).
What happens if I refuse to send/upload my documents?
We must suspend your account (no logins, deposits or withdrawals) until verification is complete; further correspondence will be held until the required files arrive.
Deposits/Withdrawals
What payment methods are available at LottoJack24?
Currently, we accept credit and debit cards for deposits and withdrawals. We are actively working to introduce additional payment methods, including e-wallets and cryptocurrency, to give you more flexibility.
Are there fees for deposits or withdrawals?
LottoJack24 does not charge any fees for deposits or withdrawals. However, your payment provider may apply transaction or conversion fees, so it’s best to check with them directly.
What is the minimum deposit amount?
The minimum deposit amount is €10 (or equivalent in other currencies).
Are the deposit methods secure?
Absolutely, we prioritize security. Each payment method is secure, ensuring an effortless and safe transaction process.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount is €20 (or equivalent). Maximum withdrawal limits: €90 per transaction, €500 per 24 hours, €3500 per week, €15,000 per month.
How long does it take to process withdrawals?
Withdrawals are processed within 1-5 business days, depending on the chosen payment method and any required verification checks.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal by visiting the “Transactions” section in your account, as long as it hasn’t been processed yet.
Can I deposit funds from different countries?
Yes, our diverse range of deposit options allows users worldwide to fund their accounts without limitations.
Where can I see my transactions?
You can check your transaction history on the website by logging in and going to the "Wallet" page. Click on the "Transactions" tab to see all your transactions.
I can't see the deposited funds on my account. Why?
Depending on the selected payment method, it may take up to 60 minutes for the funds to show up on your account. The deposit amount or the purchased tickets will be visible on your account within 60 minutes.
If the deposited amount or the tickets you have bought won't be visible on your account after this time, please contact our support team immediately.
Can I withdraw before verification is complete?
No. The withdrawal request will sit in ‘pending’ until your documents are approved. If approval fails, the withdrawal is cancelled and funds return to your balance.
Lotteries & Lotto tickets
How is the draw conducted?
The winning numbers are drawn using a RNG (Random Number Generator) so the outcome of the draw is completely random. There are various RNG's. At lottojack24.com, we use a TRNG, which stands for True Random Number Generators. The TRNG is based on quantum physical processes which makes the draw fully random and honest. The drawing process is monitored from start to finish by Gaming Labs. This makes us Gaming Labs Certified. In the lottery world, Gaming Labs is a well-known name. They operate in 567 jurisdictions and have been active for 35 years. The drawing of your lucky numbers is in good, secure hands.
Where are the draws held?
The draws of the lotteries available at Lottojack24 are held in: EuroMillions: Paris, France Powerball: Orlando, USA Mega Millions: Atlanta, USA SuperEnalotto: Rome, Italy UK Lottery: Great Britain France Lotto: Paris, France Eurojackpot: Helsinki, Finland Polish Lotto: Warsaw, Poland
What does "jackpot" mean?
"Jackpot" is a synonym of the word "rollover" and means that none of the players hasn't hit the main prize, so the pool gets rolled over to the next draw. In some cases i.e. Mega Millions there is no limit for the jackpot, some lotteries limit it to a specified amount, i.e. EuroMillions jackpot can reach 190 000 000€.
How many “jackpots” may occur in a particular lottery?
Lotto jackpots occur when none of the players hits the jackpot. In such a case, the pool from the previous draw gets rolled over to the next draw. Increased jackpot makes the lottery more attractive, while rollover makes it possible to win even a few hundreds of million dollars.
Each of the lotteries has its own specific rules regarding the rollovers. Some of the lotteries don't limit the jackpot. This means that the prize may keep on rising until at least one of the players picks the numbers correctly. Lotteries without a jackpot limit are Powerball, SuperEnalotto and Mega Millions.
How big was the highest jackpot in the world?
The highest jackpot was hit in Powerball on 13.01.2016. After many weeks, the prize has reached 1,500,000,000 dollars. It was split between three lucky players from California, Florida, and Tennessee.
How to play?
First, you need to register an account on our website. Next, you need to make a deposit. Finally, you need to select your lottery, pick your lucky numbers and pay for your ticket.
Do I have to fill all the lines?
No, you can fill just one line, but more lines increase your winning chance.
What does "quick pick" mean?
You can use the "quick pick" feature while ordering the tickets. Quick pick feature allows you to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself. Numbers generated by using the quick pick feature participate in the draw in the same manner as the ones picked by hand and allow players to receive a prize in case they match the drawn ones.
Can I pick some of the lines by myself and other ones with the “quick pick”?
Yes. It's up to the user to decide how many lines will be picked by himself and how many will be picked by the automatic quick pick.
We encourage you to use “quick pick” for the most lines to make them as diverse as possible and increase your winning chances.
Where can I see my tickets?
You can check your tickets anytime on the website. You can do so by logging in and going to 'Wallet”'. When you're logged in and in your Wallet Overview, you can click on 'Transactions' & select Lottery on the respective box, for the requested time frame. Here you can see all your current and previously bought tickets.
Is Lottojack24 the organizer of the offered lotteries?
No. Each of the lotteries is organised by a company eligible to organise lotteries in the area of local availability. Lottojack24 offers a courier service, allowing the user to buy lottery tickets offered on the website. Our goal is to help with playing lotto in an easy, convenient, and safe way.
Does LottoJack24 scan the customer''s tickets?
We do not scan our customers' paper tickets. Scanning all these tickets would be extremely time-consuming and would significantly increase costs. Players can easily check the numbers they have selected at any time through their dashboard.
Winnings
How will I know if I have won?
You can check if you have won by logging in to your account and navigating to "Transactions - Lottery" in your Wallet Overview. The information about the ticket status and the prize is displayed there right after the draw.
What is my guarantee that I will receive my winning ticket or due money?
Lottojack24 is based on the win-win situation business model. What does it mean? If our player wins, we win as well. We build our reputation, trust, and good name and get free promotion in that way. Every player who wins a lottery with us contributes to a growing interest amongst other lotto zealots. In the long-run, our win-win business model is worth more than a huge jackpot. Not only do we care about our credibility, we also want our customers' trust and satisfaction, because "A satisfied customer is a recurring one."
What happens if I win the jackpot?
We’ll try to contact you, but it’s your duty to pick up your winnings. You can receive your winning up to six months after the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.
May I remain anonymous if I win the jackpot?
No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.
Do I have to pay the tax?
Each official lottery has its own tax rules. Some of the lotteries are tax-free, some are not. Lottojack24 will transfer the winnings to your personal account (except the high prizes) after a deduction of the relevant local, state, or federal taxes and the cost of the money transfer. If you win a high prize, Lottojack24 will notify you and will assist you in collecting the prize directly, so you can avoid extra bank charges. Note that any taxes in your country of residence are your responsibility.
How can I receive my winning?
Winnings up to $2,500 are automatically paid to your account and you can make a withdrawal to your account. Winnings above $2,500 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.
Casino Bonuses/Promotions
What are the available bonuses?
LottoJack24 offers multiple bonuses to existing and new users. Please click on the Special offers - Promotions tab (left hand side) so as to check the current available offers.
How do I claim the Welcome Bonus at Lottojack24?
Simply make your first deposit, and the Welcome Bonus will be credited to your account automatically if you meet the eligibility criteria. Be sure to check the bonus terms for minimum deposit and wagering requirements.
Can I have multiple bonuses active at the same time?
No, only one bonus can be active at a time unless otherwise specified. You’ll need to complete the wagering requirements of your current bonus before activating another.
What do wagering requirements mean, and how do they affect my bonus?
Wagering requirements indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a 100 euro bonus with a 20x wagering requirement, you’ll need to wager 2,000 euro before withdrawing any winnings.
What are Free Spins?
Free spins are complimentary turns that can be used within a particular time period of being credited to your account, unless otherwise stated in the activated offer. After this period expires, your Free Spins will expire. Free spins are available on explicit slots.
Where can I check my active promotions?
You can always check your active promotions by logging in your account and clicking on your Wallet section.
General Questions
Are LottoJack24 games fair?
Yes, all games at LottoJack24 use Random Number Generators (RNGs) to ensure fair and unbiased results. Our RNGs are independently audited and certified by third-party regulators.
Is there a limit to how much I can win?
Some games may have maximum win limits or jackpots, which will be clearly stated in the game’s terms and conditions.
How secure is my personal information at LottoJack24?
Your data is protected using advanced encryption technology and is stored securely. We comply with industry-standard data protection regulations to ensure your information remains private and secure.
What should I do if I suspect unauthorized access to my account?
Immediately change your password and contact our support team for assistance.
I’m unhappy with KYC delays—how do I complain?
First, contact our support team (chat, phone or e‑mail) and provide any missing files. If you are still dissatisfied you can follow our Complaints & Disputes Procedure here: https://www.lottojack24.com/complaints